Everything You Need to Know About Lamps Plus Returns: A Complete Guide

Shopping for lighting can be an exciting experience—but what happens when the fixture doesn’t match your vision, arrive in perfect condition, or simply doesn’t work for your space? That’s where the Lamps Plus returns process comes in.

As the largest specialty lighting retailer in the United States, Lamps Plus offers a massive selection of lighting fixtures, ceiling fans, home décor, and furniture. But even with a carefully curated product lineup, not every purchase works out. Fortunately, Lamps Plus provides a fairly straightforward return policy designed to ensure customer satisfaction—while balancing the nature of delicate, often customized items.

In this comprehensive guide, we’ll break down how the Lamps Plus return policy works, what to expect, and how to handle returns like a pro.

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Overview of the Lamps Plus Return Policy

Lamps Plus offers a 60-day return window for most items, allowing customers to return eligible products for a refund, store credit, or exchange.

Here are the basics:

• Return Window: 60 days from the delivery date

• Eligible Items: Most lighting, furniture, and décor products

• Method: Mail returns or in-store returns (RMA required even for in-store)

• Refund Type: Original form of payment, store credit, or exchange

• Condition Required: New, unused, uninstalled, in original packaging with all components

This policy gives shoppers peace of mind, especially for large or high-investment purchases like chandeliers, designer floor lamps, or outdoor lighting sets.

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How to Return a Lamps Plus Item

Here’s a step-by-step breakdown of how to make a return:

Step 1: Locate Your Order Info

You’ll need your order number, email address, and the item SKU (found in your order confirmation or Lamps Plus account).

Step 2: Contact Customer Service

Call Lamps Plus customer service at 877-704-2425 to initiate a return. They’ll provide a Return Merchandise Authorization (RMA) number, which is required for all returns—even those made in-store.

Step 3: Repack the Item Securely

Items must be returned in original, undamaged packaging with all parts, instructions, and accessories included. If the product is not in resalable condition, it may not be eligible for a full refund.

Step 4: Ship It Back

Customers are typically responsible for return shipping costs unless the item arrived damaged or incorrect. A prepaid shipping label may be issued for certain eligible returns, such as outdoor lighting and ceiling fans.

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Items That Cannot Be Returned

Not all items fall under the standard return policy. Lamps Plus has some exceptions and non-returnable products, including:

• Clearance/Final Sale Items

• Custom-made or personalized products (e.g., Color Plus or Tiffany-style custom finishes)

• Opened or installed electrical fixtures

• Gift cards

• Items damaged due to installation or misuse

Before purchasing, especially for custom or clearance items, confirm the return eligibility by reviewing the item description or speaking with a Lamps Plus representative.

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What If the Item Is Damaged or Defective?

If your order arrives broken, incomplete, or not functioning as expected:

1. Report the issue immediately—ideally within 3 days of delivery.

2. Provide photos of the damage and packaging.

3. Lamps Plus will replace the item or offer a refund depending on the situation.

Always inspect large fixtures and document any visible damage before installation.

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Refunds and Processing Time

Once your return is received and inspected, the refund process typically takes 7 to 10 business days.

• Refund to credit/debit card: 7–10 business days

• Store credit: Immediate upon processing

• Exchange orders: Usually ship within a few business days of return processing

Note: Some banks may take additional time to post the refund.

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Can You Return Items In-Store?

Yes—if you purchased your item online or at a store, you may return it to any Lamps Plus store after obtaining an RMA number.

In-store returns require:

• RMA authorization

• Proof of purchase (receipt or order confirmation)

• All original packaging and components

• Item in new condition

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Exchanges Made Easy

Want to swap out a pendant light for a different finish or size? Exchanges follow the same basic process as returns, but you’ll work with a Lamps Plus representative to ensure the new item is processed efficiently.

You may be asked to pay or receive a credit for any price difference between the items.

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✅ Tips for a Smooth Return Process

1. Keep all packaging until you’re sure the product fits your needs.

2. Inspect your order immediately after delivery.

3. Avoid installing the fixture if you’re unsure—it may become non-returnable.

4. Save receipts and email confirmations for easy access to order numbers.

5. Take photos of any defects or damage for quicker resolution.

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What Customers Are Saying About Lamps Plus Returns

While most shoppers have positive experiences, it’s normal for return policies to spark feedback. Here are some common sentiments from verified customers:

• “Easy and hassle-free process.”

• “Quick refund—no delays.”

• “Customer service helped me exchange a light fixture in one call.”

• “Wish I knew custom orders weren’t returnable!”

Being informed ahead of time goes a long way in avoiding frustration—especially with made-to-order items or large-scale purchases.

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Final Thoughts: Lamps Plus Returns Are Designed to Be Fair and Flexible

Returning or exchanging lighting products can be a little intimidating—especially for delicate or complex items. But Lamps Plus returns are structured to protect both the customer and the quality of the product.

With a generous 60-day window, responsive customer service, and a strong record of resolving issues, Lamps Plus makes it easy to shop with confidence. Whether you’re rethinking your style, handling a delivery hiccup, or simply ordered the wrong size, their team is there to help you get it right.

Just remember to save your packaging, check eligibility, obtain an RMA, and initiate your return promptly. That way, you'll keep your lighting project running smoothly—and your home glowing exactly the way you want it.

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