Lamps Plus BBB Rating: What It Tells You About the Company

When shopping for home lighting, understanding a retailer's reputation is crucial. The Better Business Bureau (BBB) rating offers insight into a company's trustworthiness and customer service. This article delves into Lamps Plus's BBB rating to help you make an informed decision.

What Is the BBB Rating and How Is It Calculated?

The BBB assigns ratings from A+ to F based on several factors:

• Complaint History: Number and nature of complaints filed with the BBB.
• Business Transparency: Openness in business practices and advertising.
• Time in Business: Duration the company has been operating.
• Licensing and Government Actions: Compliance with licensing requirements and any government actions against the business.
• Advertising Issues: Truthfulness in advertising.

These factors collectively determine a company's BBB rating, reflecting its commitment to resolving consumer issues and maintaining ethical business practices.

Lamps Plus BBB Rating Overview

Lamps Plus, Inc., headquartered in Chatsworth, California, holds an A+ rating from the BBB. This is the highest possible rating, indicating a strong commitment to customer service and ethical business practices. The company has been in business since 1976 and became BBB accredited in March 2021.

It's important to note that while the main corporate office is accredited, some individual store locations may not hold BBB accreditation. However, the A+ rating at the corporate level suggests a company-wide dedication to maintaining high standards.

Customer Feedback on the BBB Platform

As of the latest data, Lamps Plus has an average customer review rating of 4.81 out of 5 stars, based on over 700 customer reviews on the BBB platform.

Positive reviews often highlight:

• Ease of online ordering
• Wide selection of lighting products
• Responsive customer service

For instance, one customer noted, “Ease of ordering, beautiful fixtures, and ongoing communication about shipping have made me a repeat shopper.”

Concerns occasionally mentioned include:

• Shipping costs
• Website navigation issues during sales
• Product availability

Lamps Plus has shown a commitment to addressing these issues, often responding to complaints and working toward resolutions.

How Lamps Plus Compares to Competitors

When compared to other lighting retailers, Lamps Plus's A+ BBB rating stands out. Many competitors have similar ratings, but the high customer review score further emphasizes Lamps Plus’s dedication to customer satisfaction.

It's also worth noting that while some companies may have high BBB ratings, their customer reviews might tell a different story. In the case of Lamps Plus, both the BBB rating and customer reviews align positively.

What the BBB Rating Means for You

An A+ BBB rating suggests that Lamps Plus is a trustworthy company that values customer satisfaction. However, it's essential to consider other factors when making a purchasing decision:

• Product Reviews: Read reviews on specific items you're considering.
• Return Policies: Understand the return and warranty policies clearly.
• Customer Service: Try contacting the company with questions to gauge their responsiveness.

By combining the BBB rating with additional research, you can make a well-informed buying decision.

Final Thoughts

Lamps Plus's A+ rating from the BBB, coupled with high customer review scores, indicates a company committed to quality and customer satisfaction. While no company is without its challenges, Lamps Plus's proactive approach to addressing concerns sets it apart in the home lighting industry.

Before making a purchase, consider your specific needs, read product reviews, and don’t hesitate to reach out to the company. With thorough research, you can confidently choose the right lighting solutions for your home.

Note: This article is based on information available as of May 2025. For the most current details, please check directly with Lamps Plus or the Better Business Bureau.