Lamps Plus Returns: What You Need to Know About the Return Policy and Process

Lamps Plus, one of the largest specialty lighting retailers in the United States, is known for offering an extensive selection of lighting, home décor, and furniture. Whether shopping online or in-store, customers often have questions about the Lamps Plus return policy. This article provides a comprehensive guide to Lamps Plus returns, detailing how the process works, the types of items eligible for return, and practical tips to ensure a smooth experience.

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Understanding the Lamps Plus Return Policy

Lamps Plus offers a relatively straightforward return policy designed to give customers flexibility and peace of mind. As of the latest policy update, customers have 60 days from the date of receipt to return most items. This applies to both in-store and online purchases, giving customers plenty of time to evaluate their purchase and decide if it suits their space.

To qualify for a return, the item must be:

• In new and unused condition

• In its original packaging with all included parts and documentation

• Accompanied by the original receipt or order number

This policy ensures that returned items can be resold or repurposed, helping maintain quality standards for all customers.

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Exceptions to the Return Policy

While Lamps Plus offers a generous 60-day return window for most products, there are some important exceptions and non-returnable items:

1. Clearance and Final Sale Items – These items are typically marked as non-returnable at the time of purchase.

2. Customized or Special Order Products – Any item that is made to order, such as custom lampshades or personalized furniture, is non-returnable unless defective or damaged.

3. Installed or Modified Products – Items that have been installed, altered, or show signs of wear cannot be returned.

4. Open Box Items – These are sold "as-is" and may have limited return eligibility depending on the product listing.

Understanding these exclusions can save time and frustration when planning a return.

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How to Return an Item to Lamps Plus

Returning an item to Lamps Plus can be done in one of two main ways: by mail or in person at a Lamps Plus store.

1. Return by Mail

For online purchases, returning by mail is the most convenient option. Here’s how it works:

• Step 1: Contact Customer Service
  You must initiate the return by contacting Lamps Plus customer service by phone or online. You’ll receive a Return Merchandise Authorization (RMA) number and instructions.

• Step 2: Package the Item Securely
  Place the item in its original packaging, including all accessories and documentation. Make sure to include the RMA number.

• Step 3: Ship the Item Back
  Use the provided shipping label if applicable. Return shipping costs are typically the responsibility of the customer, unless the item arrived damaged or defective.

• Step 4: Wait for Refund
  Once the item is received and inspected, a refund will be issued to the original payment method. This process may take up to two weeks, depending on the volume of returns.

2. Return In-Store

If you live near a Lamps Plus retail location, you can bring the item directly to the store. Be sure to bring your receipt or order confirmation, and the item in its original packaging. A store associate will verify eligibility and process your return on-site.

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Refunds and Restocking Fees

In most cases, Lamps Plus does not charge a restocking fee, which is a huge advantage over other retailers. However, shipping fees are generally non-refundable unless the return is due to an error by the company (such as shipping the wrong item or a damaged product).

Refunds are processed in the same method used for the original payment. If you paid by credit card, it could take a few days for the refund to reflect in your account. Lamps Plus also offers store credit as an alternative, especially if you intend to exchange the product.

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Dealing with Damaged or Defective Items

Lamps Plus has a solid reputation for customer service, especially when it comes to damaged or defective items. If your order arrives damaged:

1. Report it Immediately – Contact customer service within 7 days of delivery.

2. Provide Proof – Take clear photos of the damage, packaging, and shipping label to expedite the claim process.

3. Replacement or Refund – Lamps Plus will usually offer to replace the item at no cost or issue a full refund, depending on the situation.

This proactive approach helps reduce hassle and ensures customer satisfaction.

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Tips for a Smooth Return Process

To ensure a hassle-free Lamps Plus return, keep the following tips in mind:

• Keep All Packaging – Even if you’re sure you’ll keep the item, hang onto the box and materials until you’re completely satisfied.

• Inspect Immediately – Don’t wait to open and inspect your purchase. Early detection of defects or damage ensures eligibility for a return or replacement.

• Document Everything – Keep your receipt and take photos upon delivery, especially for fragile or high-value items.

• Review Return Conditions – Read the return policy carefully on Lamps Plus’s website, as details can vary slightly by item or promotion.

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Lamps Plus Return Policy vs. Competitors

Compared to other home décor and lighting retailers, Lamps Plus offers a competitive return policy:

• Lamps Plus: 60-day return window, no restocking fee, customer pays return shipping

• Wayfair: 30-day return window, restocking fees on some items

• Home Depot: 90-day window for most items, free returns in-store or by mail

• Pottery Barn: 30-day return policy, many custom items are non-returnable

While Lamps Plus may not offer the longest return window, its no-restocking-fee policy and responsive customer support are significant advantages.

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Final Thoughts

Lamps Plus returns are generally easy and consumer-friendly, with a clear policy that balances flexibility and product integrity. By understanding the return guidelines, knowing the exceptions, and following the recommended steps, customers can shop with confidence.

Whether you’re returning a ceiling light that didn’t quite match your décor or exchanging a lamp with a manufacturing defect, the Lamps Plus return process is designed to be fair and straightforward. If in doubt, reaching out to their responsive customer support team is always a good first step.

So next time you’re shopping at Lamps Plus, you can rest assured that if something doesn’t work out, the return process won’t be a headache.