Refunds & Returns

We hope that you will be happy with your purchase from Jas Boutique, however, if you are not entirely satisfied please read the guide below for further information.


Jas Boutique does not allow returns or give refunds for most purchases on our website due to the majority of items being bespoke made to order. However there are exceptions (see refund policies below.)

In Stock items

Any items purchased from the following shop categories are in stock

If you are not happy with the items purchased from this category, simply request a return to [email protected] Return requests must be emailed within 7 days of reciving your unwanted item. You will be responsible for return charges and must arrange for you own courier to return the item back to us.

If you’ve had a refund request accepted, see how long your refund will take from the "Refunds" section below.

Made to order items

All items purchased from any category excluding the in-stock category are strictly non returnable due to being specifically made to order. No refunds for these items are offered.

We do however offer free replacement/repairs to damaged/faulty goods within 7 days of receipt to these items. Please email [email protected] to notify us of any damages or faults, return to/from costs in this event are completely free and arranged by Jas Boutique.




How long refunds take

Refunds from Jas Boutique are returned to the same bank account used to make the purchase from.

Once an item has been returned back to us and we have received it a refund will be made within 1-3 business days.

Processing time can be affected by your bank, but typically takes between 1 and 10 business days.