Returns & Refunds Policy
We hope you are pleased with your purchase from Jas Boutique. However, if you are not completely satisfied, please review our returns policy below.
Standard Returns (Non-Custom Items)
You may request a return within 14 days of receiving your order.
To be eligible for a return:
- Items must be unused, in original condition, and in original packaging
- Proof of purchase is required
- Return requests must be made within 14 days of delivery
Please note:
- Customers are responsible for return shipping costs unless the item is faulty
- Original shipping costs are non-refundable
Bespoke & Made-to-Order Items
Many of our products are made to order or customised to customer specifications.
These items are non-returnable and non-refundable unless faulty or damaged, in accordance with UK consumer regulations.
Damaged or Faulty Items
If your item arrives damaged or develops a fault:
- Please notify us within 14 days of delivery
- Email us with clear photos of the issue
We will:
- Offer a replacement or repair at no cost, or
- Provide a refund where appropriate
Exchanges
We do not offer direct exchanges. If required, please return the eligible item and place a new order.
Return Process
To initiate a return, please contact us at:
Include:
- Your order number
- Details of the item
- Reason for return
Additional Information
- All returns must be approved before being sent back
- Items returned without prior approval may not be accepted
- We recommend using a tracked shipping service for returns
International Returns
International returns are accepted in accordance with our standard Returns & Refunds Policy. This includes the 14-day return window and eligibility conditions outlined above.
Customers are responsible for return shipping costs, including any customs duties, taxes, or import fees where applicable.
Please ensure items are securely packaged and returned using a tracked service. Jas Boutique is not responsible for items lost or damaged during return transit.